FAQs

On receiving your design, we check the artwork and design requirements- if something appears to be missing we call or email you. After that, your design is assigned to a digitizer, which in the case of our regular customers is pre-assigned enabling a better understanding of their customers’ preferred digitizing styles. Once the design is completed, the head digitizer conducts an on-screen check focused on technicalities: stich density, sequencing, trims, color changes. The sew-out is rechecked by the head digitizer and corrections are made and re-sewn until it’s perfect. Once the head digitizer finalizes the design, the service team does an overall recheck to make sure that no aspect of the order has been missed out on, for example, special instructions.

Most Formats Provided
100, cnd, dsb, dst, dsz, emb, exp, jef, ksm, pes, pof, tap, xxx & others
Unless otherwise instructed by you, we send you digitized formats in DST only. Please let us know if you require any other formats for downloading and/or uploading.
Most Formats Accepted
ai, cdr, eps, gif, jpg, pdf, png, psd, tif & others
We can digitize from almost anything: scanned garment, hand drawing, photographs- our graphic designers will clean up the artwork and if in doubt, we will send you back the artwork for your approval.

Most of our customers only need to submit one or two art files, but you have the ability to submit as many as eight files.

There is no charge to open an account. All you pay for is the actual digitizing. We offer free estimates.

We send you an invoice via email at the end of each month. You can click on the link in the email that will take you to our secure payment page where you can make payment through any credit or debit card. You do not have to share any credit/debit card information with us.

Second options are provided if: (a) We feel that your logo may not sew out too well – we sometimes draw out some options for you to pick before digitizing: (b) We feel that you would like to pick from two different looks (both look good to us) (c) We are unsure about your requirements. Please remember that there is no charge for the other option!

We take great pride in running a focused digitizing and vector art services business. That being said, we have a highly experienced team that has a tremendous amount of experience in all aspects of the embroidery and printing value chain. As a result, we are glad to informally provide our clients, when needed, assistance in areas that they may need help with (for example thread selection, etc.).

We typically price the logo based on the largest size. Smaller ones carry an extra charge of $10. Often for minor size differences, we will not charge you. Also, we give special discounts for names. If you have a certain target price for any logo, let us know and we’ll attempt to match it.

For your assistance please call in (224) 282-0096 for making your secure payments. You can also email us to info@qualitydesignx.com for the queries you might have for your payments. Our designated accounts personnel is available to assist you in this.

Feel free to contact our customer service for assistance
(224) 282-0096